Refund policy
At Akwaaba Bijou, we take pride in the quality and craftsmanship of our waist beads and jewelry. Please review our policy carefully before placing your order.
All Sales Are Final
Due to the nature of our products, all sales are final.
We do not offer returns, refunds, or exchanges for:
- Changes of mind after purchasing.
- Incorrect waist measurements provided by customers.
-
Personal preferences regarding colors, styles, or designs after receiving an order.
This policy does not limit any rights customers may have under applicable consumer protection laws.
Damaged or Defective Products
Please inspect your order upon delivery.
If you believe your item has a production defect, contact Akwaaba Bijou as soon as possible.
Requests for exchanges due to verified production defects must be submitted within 7 days of receiving your order.
All exchange requests are subject to review and approval.
Please contact us before returning or shipping any product. Items sent without prior authorization may not be accepted.
Repairs & Re-threading Services
We offer repair and re-threading services for our waist beads as part of our commitment to quality craftsmanship.
Repairs must be arranged by appointment. Alternatively, customers may deliver or ship their waist beads to us for assessment and repair.
All transportation, delivery, and shipping costs associated with repairs are the responsibility of the customer.
Contact Us
For questions about exchanges, production defects, repairs, or re-threading services, please contact us:
Email: akwaababijou@gmail.com
WhatsApp: +1 917-702-4572
Please provide your order details and a description of your concern so our team can assist you.